Frequently asked questions
Everything before
the first address.
For help with a specific order, email service@tf2demos.com.
Ordering
Designs and quantity
What does one $25 batch include?
Ten printed 4×6 postcards, ten separate U.S. recipients and messages, preparation, and standard domestic postcard postage.
Can I choose from 50 designs?
Yes. The catalog contains 50 named designs across ten collections. The standard order uses one selected front design.
Can I order more than ten postcards?
Yes. Select up to ten batches. Each additional batch adds ten recipient fields and $25.
Can I mix designs?
The standard PayPal order uses one design. Email customer service before payment for a mixed-design or custom request.
Recipients
Addresses and messages
Can every person receive a different message?
Yes. Each recipient field includes a separate 220-character personal message.
Which addresses are supported?
The $25 batch price covers complete domestic U.S. mailing addresses. Contact service before ordering international destinations.
Does TF2 Postcards verify addresses?
We may identify obvious missing fields, but we do not guarantee address validity. Customers are responsible for names, apartment or suite numbers, city, state, and ZIP code.
Why does the page download a CSV?
A simple PayPal form cannot carry ten full addresses and messages safely or reliably. The CSV preserves the full order for email submission while PayPal receives only a compact reference.
Payment
PayPal checkout
Where do I enter payment details?
Payment is completed on PayPal. TF2 Postcards does not ask you to enter card or bank details on this website.
How is the total calculated?
PayPal receives a $25 unit price and the number of ten-card batches. One batch is $25, two are $50, and so on.
What must I do after paying?
Email the downloaded recipient CSV and PayPal transaction details to service@tf2demos.com. Payment alone does not provide the full mailing instructions.
Mailing
Preparation and delivery
When will postcards be mailed?
Preparation begins only after payment and a complete recipient file are received. We confirm timing by email rather than promising an unsupported date.
Are postcards tracked?
No. Standard individual postcard postage does not include end-to-end tracking.
Are delivery dates guaranteed?
No. We can confirm when an order is prepared or entered into the mail, but final delivery depends on the postal network and recipient address.
Issues
Changes and corrections
Can I cancel an order?
Contact service immediately. A cancellation may be possible before preparation begins. Personalized production and postage may not be refundable after work starts.
What if I entered the wrong address?
Contact us immediately. Corrections are possible only before preparation. Undeliverable mail caused by customer-supplied errors is not automatically eligible for a refund or free remailing.
What if TF2 Postcards makes an error?
Contact service with the order reference and details. We will review an appropriate correction, remailing, or refund as described in the Refund Policy.