Postcards are personalized with customer-supplied recipients and messages. The ability to cancel or change an order depends on whether preparation, printing, or postage has begun.
Personalized orders
Because personalized postcards cannot be restocked or redirected after mailing, change-of-mind refunds are generally unavailable after preparation begins. This policy does not limit rights or remedies that cannot be waived under applicable law.
Cancellations and changes
Email us immediately if you need to cancel or correct an order. Before preparation begins, we may be able to update the recipient file or cancel the order. After printing, addressing, postage purchase, or entry into the mail, some or all charges may no longer be refundable.
Customer-supplied errors
Customers must review spelling, names, apartment or suite numbers, addresses, ZIP codes, message wording, and selected design. Costs caused by incorrect or incomplete customer information are not automatically refundable.
Production or service errors
If we materially fail to follow the complete order file, contact us with the order reference and a description of the issue. After review, an appropriate remedy may include correction, remailing, partial refund, or refund depending on the circumstances and applicable law.
Postal delivery issues
Standard postcards are not individually tracked. A delayed or unconfirmed delivery is not by itself proof that a postcard was not mailed. We will reasonably review available information, but postal delays or delivery failures outside our control do not automatically create a refund right.
Requesting help
Email service@tf2demos.com with your TF2 order reference, PayPal transaction details, the affected recipient number, and a clear explanation.